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Home : Frequently Asked Questions

Do you perform support on an as needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. We do offer reactive services on an as needed basis. Dependent on your business situation and technology needs, it may be practical to enter into a routine and pro-active service arrangement.

What does your Flat Fee service Include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

  • Patch Management and Service Pack updates
  • Anti-Virus and Anti-Spam management, updates and remediation
  • Manage backups and restores
  • Disk and memory optimization
  • Manage user accounts
  • Manage network and internet connectivity
  • Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

  • Servers, PC’s, Laptops, Firewalls, Routers and Switches
  • Microsoft Windows XP Pro Desktop Operating Systems
  • Microsoft Office 2000, 2003 and 2007
  • Microsoft Windows Server 2003 and Small Business Server 2003
  • Microsoft Exchange Server 2003 and 2007
  • Microsoft SQL Server 2000 and 2005
  • And more

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful
remediation of the issue at hand.

  • Broadband Vendors
  • Phone Service Vendors
  • Phone Equipment Vendors
 
  • Copier/Fax/Scanner/Document Imaging Vendors
  • Line of Business Application Vendors
  • Hosted Website/Domain Registration Vendors

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

  • Cost-saving Data T1, DSL and Integrated T1 Solutions
  • Revenue-generating Web Development solutions that drive clients to your Web site
  • Web site hosting, domain name registration and other Internet related services
  • Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
  • Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
  • High availability solutions such as co-location Services for your critical systems
  • Residential solutions from whole house networking to spyware removal and lasting protection

How can I get more information and get started with your Services?

Just give us a call at 877/269.373.6680 or send an e-mail to and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.

Send mail to the with questions or comments about this web site. 877.373.6680

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